Frequently Asked Questions
product information
Since our inception in 1989, we have dedicated extensive time to research and development. Thus enabling us to offer the best quality products avaiable on the market.
With our impressive production volume and state-of-the-art printing equipment, we are proud to provide you with the highest quality graphics and accessories at the most competitive prices.
MATERIALS WE USE
- Substance Ultracurve X1 print media
- Substance Ultracurve 1500 overprint laminate
ULTRACURVE X1 pint media features FLO Technology, making installation bubble-free and dramatically reducing application time. This innovative 153 micron print film allows for easy, fast installation with a perfect finish every time.
ULTRACURVE 1500 is a 381 micron flexible clear vinyl overlaminate, backed with an optically clear pressure-sensitive acrylic adhesive system. Designed to offer excellent abrasion and wear resistance in harsh environments.
Yes we do. We have most all templates for all motocross and Enduro models form 1995. We also have most all vintage and Evo templates to for dirt bikes from 1974 - 1999.
For older models from 1974 - 1999, visit our vintage mx graphics shop here WERXMX.COM
If you do not see your model available, please contact us to see if we can make it for you.
Yes we do. We design, print, laminate and package all of our graphics 100% in-house in the UK. This ensures that we can guarantee we are supplying you with the highest quality mx graphics avaiable
We have been manufacturing dirt bike graphics since 1989.
ORDERING
Unfortunately, we no longer accept orders over the phone. This is due to the large amount of information required for customised mx graphics.
The quickest and easiest way to order is through our website, this will ensure you receive exactly what you have ordered.
Yes you can. Just choose the option ( ADD DESIGN PROOF ) to your order and one of our design team will send over a proof by email for you to check.
Yes, ordering through our website is safe. We prioritize the protection of your personal information and use industry-leading security practices to keep your data secure. Our website uses secure checkout with encryption to safeguard your payment and personal details.
Shopify uses Transport Layer Security (TLS) to secure all connections to our Shopify admin and our store. TLS is an encryption protocol that secures communications over the internet, ensuring that data exchanged between our store and our customers are encrypted and protected.
CANCELLATIONS
Yes you can. If you would like to cancel a stock item such fork decals, sticker sheets, decals sheets and plastics, these can be cancelled at any time before they are dispatched. You will receive a 100% refund.
If you have ordered any product which is custom printed to order, such as graphic kits and number plate decals, the following refund will be given.
- Cancel immediately after placing order * FULL REFUND
- Cancel before a design proof is sent * FULL REFUND
- Cancel after a design proof is sent and approved * 50% REFUND ONLY
- Cancel after an order is printed, but before it's dispatched * REFUND OF POSTAGE ONLY
- Cancel after an order is dispatched * NO REFUND
SHIPPING
All UK orders over £49.95 are shipped FREE of charge.
We offer worldwide shipping on all products. Enter your address at checkout for our competitive global shipping rates.
We ship 5 days week, Monday - Friday 8:00 am – 5:30 pm GMT
We dispatch all ( in-stock ) items the same working day, order before 1.00pm for same day shipping.
Customised products take a little longer, these are usually dispatched within 3-4 working days.
If you need your order in a hurry, we offer a Fast Track service. Please choose the Fast Track option when placing your order.
We ship worldwide.
Shipping costs are for postage only. Packages / parcels may be subject customs or duty charges in upon arrival your country.
International packages / parcels may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees.
International packages / parcels may be delayed by customs, unfortunately we have no control over this.
Shipping times will vary depending on your location, time of the year and your local postal and courier service.
RETURNS
NON CUSTOMISED PRODUCTS:
You may return non custom printed products for a full refund within 14 days of purchase. All items being returned must be unused, in brand new condition, and with the original packaging.
Items supplied correctly are to be returned at the buyers expense. When your order is returned to us it will be inspected and refunded.
CUSTOM PRINTED ORDERS:
We do not accept returns or offer any refunds on any custom printed products, unless they are supplied incorrectly or have defects.
It is essential that you thoroughly check and review your order before placing your order with us. Please ensure that you have supplied the correct bike make / model / year information. We will print your order with the exact same colour choices, race number options and name spellings that you provide in the option choices.
Once your order is in the production phase, no changes can be made.
Check your graphics or seat are correct before fitting, once applied. No refunds will be given.
To view our full Returns and Refunds conditions please visit here RETURNS / REFUNDS
rider support / sponsorship
Yes, we are always looking for more exposure from up and coming or established riders and racers.
We also offer sponsorship deals to race teams of all levels. Please get in touch with us to see what we can offer you?